Política de envío
Where we ship
Orders of $50 or more ship at no additional cost to the contiguous U.S. (lower 48 and D.C.).
Alaska, Hawaii and U.S. territories: shipping is calculated at checkout and isn't covered by the $50 offer.
Micronesia, the Marshall Islands and Palau: available for items that ship by USPS; shipping is calculated at checkout.
APO/FPO/DPO: available for items that ship by USPS; shipping is calculated at checkout.
Some items ship only to certain destinations. Checkout shows what's available before you pay.
Canada: shipping, duties and import taxes are calculated at checkout and paid when you order, so there's nothing more to pay at delivery. Prices are shown in Canadian dollars, and the $50 offer doesn't apply. Partner products sold on this store don't ship to Canada.
Other countries may be available by special arrangement, so contact us before ordering.
Processing and the same-day cutoff
Most in-stock orders received by 2:00 pm CT on a business day (Monday to Friday, except holidays) are processed the same business day at our Anna, Texas distribution center: we confirm the order, pick the items and pack them. Orders received after the cutoff, or on a weekend or holiday, are processed the next business day. Items that are not in stock are excluded from the cutoff; we contact you by email or phone.
Delivery dates
Same-day processing means we prepare your order for carrier pickup that day; it does not mean the package leaves our facility that day. Packages leave with the parcel or freight carrier at its scheduled pickup. Carriers control pickup, routing and delivery, and we do not commit to a pickup time or a delivery date. Carrier scans and tracking may lag the actual pickup. For overnight shipping, we do our best to ship the same day.
Urgent orders
If your order is urgent, or has a firm installation, event or project deadline, call QualGear Operations at +1-972-423-5015 before you place the order so we can confirm the items are in stock and can ship the same business day.
Carriers, freight and additional charges
UPS and FedEx are our primary small-parcel carriers, with USPS on qualifying orders. Large, heavy, palletized or oversized orders ship by freight or LTL service.
For Canada, checkout shows the services available for your order and address: UPS Standard and UPS Worldwide Expedited, Saver, Express and Express Plus; FedEx Ground and FedEx International Economy, Priority, Priority Express, Connect Plus and First; and DHL eCommerce Parcel Direct and DHL Express Worldwide.
A freight shipment may carry accessorial charges for residential delivery, limited-access locations, liftgate service, delivery appointments, inside delivery, redelivery or storage. Accessorial services arise from conditions at the delivery address. They are separate from the shipping charge and are billed to the customer. Where we select freight rather than small parcel, we will tell you what these charges are and confirm them with you before the shipment moves, so you can accept them, provide a commercial delivery address instead, or contact us to discuss the options.
The carrier shown at checkout may change in order to complete your shipment. To request a specific carrier or service, or to ship on your own carrier account, contact us before ordering.
Shipping cost
Orders with a total of $50.00 or more ship at no additional cost to the customer, to the contiguous U.S. (lower 48 and D.C.). That covers the shipping charge — moving your order from our Anna, Texas distribution center to your delivery address. It does not cover accessorial services, which are billed to the customer as described above. Below that total, the shipping charge is calculated at checkout from carrier rates.
We select the shipping method. We prioritize small-parcel or USPS shipping whenever practical. If freight shipping, including LCL or FCL, is required, we may select that method at our discretion after evaluating available small-parcel options.
Items shipped by our partner
Some items sold on this store are fulfilled and shipped by our partner rather than by QualGear. Processing times, delivery timelines and shipping charges for those items are set by the partner, and the $50.00 total above does not apply to them. The destinations available for those items are also set by the partner and may differ from the destinations above; checkout shows what is available for your address. Details appear on the product page for each of those items.
Local pickup
Local pickup from our Anna, Texas distribution center is available to DFW-area customers by appointment only. Book a pickup appointment before you travel, and confirm that the item is in stock, the order is ready and the facility is open. Identification, your order confirmation and purchaser authorization may be required.
International duties and taxes
For Canada, duties and import taxes are calculated and collected at checkout, and we ship with duties paid, so the carrier doesn't collect them again at delivery.
Where a shipment to another country is arranged, the recipient is responsible for import duties, customs charges, brokerage fees, VAT, tariffs and local handling unless otherwise agreed in writing.
Damage, loss and shortages
Inspect your shipment on arrival. On a freight delivery, inspect the pallet, cartons and product condition, and note any visible loss or damage on the delivery receipt before you sign. Keep all packaging, labels and hardware, photograph the carton and the product, and report damage, loss, a missing item or an incorrect item to QualGear with your order number and photos.
Report damage that was not visible at delivery within 5 business days of delivery for a freight or LTL shipment, and within 14 calendar days of delivery for a small-parcel shipment. Both windows run from the delivery date, not from the date you open the carton. Reporting inside the window preserves your claim; carrier liability is determined after the shipment and the documentation are evaluated. Transportation damage is handled separately from a product defect. Keep the packaging until we confirm it is no longer needed — discarding it may affect a carrier claim and any warranty claim.
Support hours
Monday–Friday, 9:00 am–5:00 pm US Central, except holidays and extreme weather events.
More detail and related policies
Freight and LTL delivery, Alaska and Hawaii, Canada, international arrangements, local pickup and delivery problems are covered in full on our shipping information page. Which shipping charges are refundable on a return is covered by our refund policy.