Frequently asked questions

Most in-stock orders placed before 2:00 p.m. Central Time on a regular business day are processed for same-day shipment.

A reasonable effort to prepare your order for carrier pickup that day. It does not assure carrier acceptance, pickup time, or delivery date.

Orders placed after the cutoff, on weekends, on holidays, or during severe weather may be processed on the next available business day.

No. Availability can change. For large, urgent, or project-critical orders, contact QualGear before ordering.

Contact our operations team before ordering. We review availability, processing, shipping options, the destination, and any special handling. Carrier transit remains subject to carrier conditions.

Yes. Large, palletized, mixed-SKU, export, documentation-intensive, or special-handling orders can take longer. Our operations team can give a project-specific estimate.

Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. We are closed on major U.S. holidays and may run a reduced schedule during severe weather or conditions that affect employee safety and carrier operations.

Products purchased directly from QualGear may be eligible for return within 30 days of the date of purchase, subject to the return conditions and approval process.

Yes — every return needs an approved return merchandise authorization (RMA). Do not send anything back before approval.

Email support@qualgear.com or call +1-972-423-5015. Provide your name, order number, model or SKU, quantity, the reason for the return, your contact information, and photos when requested.

Unless a confirmed defect, shipping error, or other approved condition applies, a return must be complete, unmodified, uninstalled or carefully removed, resalable, in the original box, and accompanied by the approved RMA documentation.

All applicable mounting hardware, brackets, adapters, cables, accessories, manuals, wall-marking templates, hardware packs, protective packaging, and any other supplied components.

Deductions or additional charges may apply, and the return may not qualify for a full refund.

The customer, unless QualGear confirms the return resulted from our error or a covered product issue.

A restocking fee may apply based on condition, packaging, completeness, order type, and the reason for the return. When reasonably possible, it is communicated during the RMA review.

Original shipping, expedited service, freight, customs, and third-party fees may be nonrefundable unless required by law or specifically approved.

After the returned merchandise is received and inspected. Timing varies with the item's condition, inspection needs, your payment provider, and your financial institution.

Generally to the original payment method, unless another method is required or approved.

QualGear LLC, Attn: Returns Department, 820 S. Central Expressway, Anna, TX 75409, United States. Include a copy of the approved RMA.

It may be refused, delayed, or returned to sender.

No. Purchases from Amazon, Walmart, Home Depot, DigiKey, or another seller must be returned through that seller under that seller's return policy.

Yes, with valid proof of purchase: product information, installation guidance, warranty questions, and replacement-part requests, subject to warranty terms and eligibility.

Items identified as clearance or final sale at the time of purchase may not be eligible for return when that restriction is disclosed. If a final-sale item arrives damaged or with missing contents, that is handled under the delivery-issue process — contact us promptly with photos.

QualGear stands behind its products with a limited parts warranty, subject to the warranty terms applicable to the individual product.

Not necessarily. Terms, duration, eligible components, exclusions, and procedures vary by model and sales channel.

Eligible QualGear product components that meet the applicable warranty conditions. Verification of the purchase, the product's identity, the issue, and the installation may be required.

Coverage is parts only. Installation labor, removal labor, reinstallation labor, contractor charges, and related service costs are not covered unless expressly stated in writing.

Property damage, misuse, improper installation, unauthorized modifications, normal wear and tear, incompatible equipment, exceeding published weight or size limits, and shipping damage not reported within the required period.

Proof of purchase (invoice or receipt), the model number, a description of the issue, photos or video when requested, and your full name, email, shipping address, and phone number.

Replacement parts may be available when the product and issue are eligible. It depends on the model, part inventory, coverage, and purchase verification.

No. Availability depends on the product's age, model status, and component inventory.

No, unless expressly agreed in writing.

A replacement part is covered for the remaining period of the original product's warranty. It does not restart or extend the warranty period, and it does not create a new full warranty term unless that is stated in writing.

QualGear Pro-AV products (QG-PRO- and QG-KIT- model numbers) carry a 5-year limited warranty, parts only. Projector screens and screen fabrics carry a 2-year limited warranty, parts only. All other QualGear products carry a 1-year limited warranty, parts only. The model-specific written term on the individual product page controls for that model.

For an approved warranty claim with an in-stock replacement part, QualGear generally aims to process the part for shipment within 3–5 business days after approval. This is a service target, not a committed delivery date. The replacement part is covered for the remaining period of the original product's warranty.

Replacement screen fabrics are sold as replacement parts and fit QualGear fixed-frame screens only — they are not universal fabrics for other brands' frames. Confirm your screen model before ordering, and contact support if you are not sure which fabric matches your frame.

Yes. The limited parts warranty covers the original purchaser of a new, genuine QualGear-branded product bought directly from QualGear or from an authorized retailer, distributor, dealer, or reseller — proof of purchase is required. Used, as-is, liquidation, or unauthorized-seller purchases may be ineligible, and a bona fide gift recipient may submit the original purchaser's valid proof of purchase.

Email support@qualgear.com or call +1-972-423-5015.

Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding major U.S. holidays and announced closures or reduced schedules.

QualGear LLC, 820 S. Central Expressway, Anna, TX 75409, United States. Returns need an approved RMA first — do not ship a return before approval.

Your name and contact information, order number, model or SKU, proof of purchase when relevant, a concise description of the issue, and photos or video for compatibility, damage, missing-part, installation, or warranty questions.

Time-sensitive orders, large commercial quantities, freight requirements, international destinations, local pickup, use of your own carrier account, special documentation, dealer applications, and unusual installation requirements.

Call our operations team at +1-972-423-5015, Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. For time-sensitive orders, the best step is to call before you order so we can review availability, processing, and shipping options.

QualGear is an American product design and technology company headquartered in Anna, Texas, north of Dallas. Founded in 2013 by engineers and technology enthusiasts, we develop mounting, connectivity, ergonomic, and professional AV products for residential and commercial use.

We operate from a 20,088 sq ft (1,866 sq m) distribution and operations center at 820 S. Central Expressway, Anna, TX 75409, United States.

Yes. Our customer service, technical support, and operations teams are based in the United States. We do not offshore customer support.

QualGear owns the QualGear, QualGear Pro-AV, and Star Ergonomics brands, along with trademarks, utility patents, and design patents.

QualGear has designed more than 300 products across residential, commercial, education, government, professional AV, and indoor golf applications: projector mounts, mounting kits, and projector screens; TV wall mounts; monitor and desk mounts; AV shelves, component mounts, and cable management; HDMI, network, and connectivity products; standing desks and ergonomic products; and Pro-AV ceiling adapters, 1.5-inch NPT extension pipes, pipe connectors, projector brackets, and truss, vaulted-ceiling, and custom-drop mounting solutions. The QualGear online store carries the currently active selection.

Homeowners and DIY customers, professional AV installers, system integrators, indoor golf simulator companies, schools and universities, government agencies, offices, commercial facilities, hotels, retailers, and technology resellers.

Through major retailers and distributors in the United States and international markets, including Walmart, Home Depot, DigiKey, Amazon, and Sharper Image. Availability varies by seller, product, and country.

Dependable product design, practical innovation, installation-friendly packaging, U.S.-based support, and quality control that runs from design through customer service.

Products are discontinued based on sales history, customer feedback, supply-chain issues, and raw-material cost, among other factors. The QualGear online store carries the currently active selection.

Quality control is integrated throughout design, manufacturing, assembly, packaging, fulfillment, and customer support. Products are evaluated for performance, reliability, fit, finish, and ease of installation.

No. Select QualGear mounts, standing desks, and related products are UL Listed or have undergone applicable third-party safety testing. Certifications vary by model — review the individual product page, packaging, or certification label for the exact model.

On the product page, retail listing, packaging, product label, or technical documentation. Do not assume one model's certification applies to another model in the same category.

Most products that require assembly or installation include model-specific instructions. Depending on the model, these may include step-by-step guidance, full-color illustrations, hardware references, and installation diagrams.

Depending on the model: presorted hardware packs, color-coded hardware references, paper wall-marking and drilling templates, preassembled wall plates, and clearly identified screws, washers, spacers, and accessories.

No. Contents vary by model, size, installation method, and application. Review the product page and the manual before installing.

QualGear avoids dividing major structural components into smaller pieces solely to reduce package size. Preassembly improves structural consistency and reduces assembly time.

Pause the installation and contact QualGear before substituting parts or modifying the product. Provide the model number, proof of purchase, a description of the missing item, and photos of the package contents when requested.

The Premium HDMI Cable Certification Program is the HDMI Licensing Administrator's certification for High Speed HDMI cables. Each certified model and length is tested at an HDMI Authorized Test Center for the full 18 Gbps bandwidth — covering 4K at 60 Hz, HDR, and BT.2020 color — plus an EMI test confirming the cable minimizes interference with wireless signals.

Two distinctions matter when comparing cables. First, "High Speed" by itself is a cable category name, not this certification — only cables carrying the program's label are certified under it. Second, the certification applies to the cable, not the whole system: 4K HDR playback still requires a source and display that support it. Ultra High Speed HDMI certification is a separate program for the 48 Gbps class of cables used for 8K at 60 Hz and 4K at 120 Hz.

The QualGear Premium Certified High Speed HDMI cable family (QG-PCBL-HD20) is certified under the program and carries the program's anti-counterfeit label.

Every cable certified under the Premium HDMI Cable Certification Program carries an anti-counterfeit label with an encrypted QR code on its packaging. Scanning the code through the HDMI Licensing Administrator's verification tools confirms the certification along with the brand, model number, and cable length. Because certification is issued per model and per length, a certification on one length does not transfer to a longer cable of the same model — verify the specific cable you are buying.

A cable without the label may still carry a manufacturer specification rating: the QualGear QG-CBL-HD20 High Speed HDMI cable is rated to 18 Gbps per the HDMI 2.0 specification, and the QG-CBL-HD21 ultra high speed class cable is rated to 48 Gbps for 8K at 60 Hz and 4K at 120 Hz. Specification ratings and program certifications are stated separately, so confirm the exact claim on the product page, packaging, or label for the specific model.

Start with your exact equipment model, its weight, its mounting pattern, the installation location, the supporting surface, the required extension or drop, and the adjustment range you want. Then compare those against the QualGear model's published specifications and manual.

Confirm the display's weight, the mount's screen-size range, the mounting-hole (VESA) pattern, and clearance requirements. Your equipment must fall within all published limits — meeting only one, such as screen size, is not sufficient.

Confirm the projector's weight, its mounting-hole locations, the mounting orientation, the required ceiling drop, and the installation surface and structure. For universal brackets, verify the adjustment range reaches the projector's mounting points without obstruction.

No. Always verify weight capacity, mounting pattern, dimensions, clearances, hardware requirements, the supporting structure, and the installation conditions as well.

A modular line for demanding commercial installations: ceiling adapters, 1.5-inch NPT threaded extension pipes, pipe connectors, projector brackets, and truss, vaulted-ceiling, and custom-drop mounting solutions.

Compatible components may be combined when specifications, threading, load ratings, and instructions permit. The complete assembly must be evaluated as a system, and the lowest applicable load or installation limit controls.

We can provide specifications and general technical information. For a useful review, share your equipment make and model, its weight and mounting pattern, the ceiling or wall type, the desired drop or extension, photos or drawings, and any unusual site conditions.

No. Remote guidance cannot verify concealed structure, substrate condition, local code, field dimensions, or workmanship. Structural or code-sensitive installations need a qualified professional.

Each mount's product page lists the complete set of VESA patterns it supports rather than an open-ended range. If your display's exact pattern appears in the list and the display's weight is within the mount's rated capacity, the mount supports that pattern. Fit is determined by the VESA pattern and weight capacity — not by the screen diagonal alone.

The first number is the horizontal distance between the display's mounting holes and the second is the vertical distance, both in millimeters — 400x400 mm is about 15.7x15.7 in. Check your display's manual or measure the hole spacing on the back of the display, then compare it against the patterns listed on the mount's product page.

Use the elbow rule from workplace ergonomics guidance: set the work surface at about your standing elbow height, so your elbows stay close to your body and bend at about 90 degrees with your forearms roughly parallel to the floor. Position the monitor between horizontal eye level and about 35 degrees below it. A desk fits you when its published height range covers your elbow height both seated and standing.

Check each product page's height range before choosing. The Star Ergonomics SE06 and SE07 electric frames adjust from 24.4 to 50.4 in (62 to 128 cm) and ship as frames only — you supply a tabletop 40–72 in (102–183 cm) wide and 24–36 in (61–91 cm) deep. Desk converters raise a separate platform on top of your existing desk, and each converter's travel range is listed on its product page.

Dual-motor frames use two lifting motors and, per Star Ergonomics, offer heavier lifting ability and increased stability; single-motor designs generally cost less and suit lighter loads. Manufacturers typically pair one motor with each leg on a dual-motor frame, while a single motor drives the mechanism through a shared drive, and lift speed depends on the specific model's drive design rather than motor count alone.

In the QualGear catalog, the dual-motor Star Ergonomics SE06 and SE07 electric frames are rated for 220 lb (99.8 kg), while the single-motor electric desk converters carry platform ratings of 22–33 lb (10–15 kg) where stated on the product page.

A desk converter sits on top of the desk you already own and raises its platform from seated to standing height — typically the lower-cost path, with portable models available, and platform ratings of 22–33 lb (10–15 kg) where stated. A full standing desk or frame moves the entire work surface, carries higher ratings — the Star Ergonomics SE06 and SE07 frames are rated for 220 lb (99.8 kg) — and needs floor space plus, for frame-only models, a tabletop you supply.

Whichever you choose, check what the product raises: a platform that lifts the keyboard and the screen together holds them at the same relative height, while a model with a separate monitor column sets them independently. The SE04 and SE05 electric converters include monitor holders and a keyboard tray, keeping the screen and keyboard at separate levels. Both types let you change between sitting and standing height through the day; how you use that is up to you.

No. QualGear provides instructions and technical information only — not onsite installation, assembly, white-glove service, electrical work, or structural evaluation.

The customer: selecting the product and method, confirming the supporting structure's condition and capacity, using suitable fasteners, following the instructions, and choosing a qualified installer when needed.

When structural conditions are uncertain; when electrical work is involved; for overhead installation; for concrete, steel, masonry, trusses, or specialty ceilings; for unusually large or heavy equipment; and where local licensing requirements apply.

No. Support can explain product requirements but cannot inspect or certify a structure remotely. Use a qualified contractor, engineer, or architect.

No. Exceeding published limits risks product failure, equipment and property damage, and personal injury, and it may void warranty coverage.

Unauthorized modifications are not recommended. They may affect strength, fit, safety, certification, and warranty eligibility. Contact QualGear first to ask about approved accessories or alternatives.

Use only fasteners appropriate for the product, load, substrate, and installation method. Included hardware may not suit every structure; when the manual directs you to site-specific fasteners, a qualified professional should select them.

That the supporting structure is sound, fasteners are properly installed and tightened, safety devices are engaged, moving parts work, the assembly is level and stable, and the configuration matches the manual.

Yes — periodic inspection is prudent, especially for overhead, commercial, frequently adjusted, or high-traffic installations. Look for loose fasteners, movement, corrosion, wear, damage, or changes in the structure, and discontinue use if you find a safety concern.

No. Technical support provides product information; it does not replace the judgment of a licensed contractor, engineer, electrician, architect, or other qualified professional.

The SE06 and SE07 electric standing desk frames include a collision avoidance system that stops travel when an obstruction is detected. The controller also protects the drive electrically: on overcurrent, the desk lowers about 30 mm (1.2 in) and stops, and on overload the controller shows ER1 — remove weight from the desktop and disconnect power for about 10 seconds. Collision avoidance is listed per model, so check the product page rather than assuming a specific desk or converter includes it.

The 48 contiguous United States.

UPS and FedEx are our primary small-parcel carriers, USPS handles qualifying orders, and freight carriers handle large or oversized shipments.

No. The carrier shown is based on information at order time and may change to complete the shipment, unless a specific arrangement is confirmed in writing.

No, unless QualGear expressly confirms a specific delivery service in writing.

No. An order may be prepared but not scanned or moved until the carrier accepts it.

No. Carriers control pickup, routing, transit, and final delivery.

The recipient name, street, suite or unit, city, state, postal code, and telephone number — and whether the destination is commercial, residential, limited-access, or appointment-required.

Yes — contact us before ordering. We review availability, eligibility, restrictions, and charges before confirming the arrangement.

When it is large, heavy, palletized, or oversized.

Based on shipment size and weight, destination type, required delivery time, liftgate or appointment needs, carrier availability, and cost.

Residential delivery, limited-access locations, liftgate service, inside delivery, delivery appointments, redelivery, storage, reconsignment, and other special services.

A destination the carrier classifies as limited access — for example schools, construction sites, government facilities, storage facilities, houses of worship, and locations without a loading dock. The carrier's classification and fees control.

You need a liftgate if the destination has no loading dock or forklift. Confirm your unloading equipment before booking.

Yes, at additional cost, and it must be requested before shipment. Inside delivery is carrier-defined and generally excludes unpacking, installation, room-of-choice placement, and debris removal.

Inspect the pallet, cartons, wrap, straps, and product condition before signing. Note any visible loss or damage on the delivery receipt, retain the packaging, photograph everything, and contact QualGear promptly.

Redelivery, storage, or detention fees may apply. Provide accurate receiving hours, contact information, access instructions, and appointment requirements before shipment.

Standard checkout may not support Alaska or Hawaii. Qualifying orders can be arranged through USPS or another carrier — contact us before ordering.

Qualifying orders can ship by special arrangement. It depends on package size, product restrictions, carrier limits, documentation, and service availability at the destination.

International shipping may be available by special arrangement. Contact us before ordering to review carriers, cost, restrictions, and documentation.

The recipient — import duties, customs charges, brokerage, VAT, tariffs, local handling, and other government assessments — unless otherwise agreed in writing.

Yes. They are determined by carriers, customs authorities, brokers, destination-country rules, classification, and other third parties.

Local pickup may be available from our Anna, Texas distribution center for customers in the Dallas–Fort Worth area. It must be confirmed in advance.

That the item is in stock, the order is ready, the facility is open, and an authorized team member is available to release the order.

Identification, your order confirmation, and purchaser authorization.

Yes, by prior arrangement. We may ask for the carrier name, account number, service level, billing postal code, contact information, pickup instructions, and shipping documents.

Only to process the requested shipment. It is not shared without authorization, except as needed to complete the shipment or comply with law.

Yes. Local pickup from the Anna, Texas distribution center is by appointment and must be confirmed in advance — the item in stock, the order ready, the facility open, and an authorized team member available to release the order.

Allow time for the first carrier scan. If tracking stays inactive or looks unusual, contact QualGear with your order number and tracking information.

Check the delivery location, doors and receiving areas, household members, neighbors, the mailroom, property management, and the carrier's delivery photo. Then contact the carrier and QualGear promptly.

Photograph the carton, the shipping label, the protective materials, and the damaged product before discarding any packaging. Keep all contents, then contact QualGear promptly with your order number, the model, a damage description, and photos.

For severe visible damage, refusal may be appropriate — especially for freight. Document the condition and contact QualGear as soon as possible for instructions.

Contact QualGear promptly with your order number, packing information, the model or SKU, the quantity received, photos of the carton and contents, and a description of the discrepancy.

Photos verify product identity, packaging condition, damage, missing contents, and claim requirements. QualGear may retain shipment photos as part of its quality-control and fulfillment procedures.

No. Keep the carton, pallet, labels, hardware, protective materials, and any damaged product until we confirm they are no longer needed. Discarding packaging may affect a carrier claim.

Shipping issues are handled separately from product defects and must be reported within the applicable period. The warranty generally excludes transportation damage that was not reported as required.

Help with product specifications, package contents, assembly steps, installation instructions, compatible accessories, common troubleshooting, and replacement-part identification.

The model or SKU, proof of purchase when relevant, your equipment's make and model, a clear description of the issue, installation details, and photos or video when requested.

On the product label, packaging, order confirmation, invoice, retailer listing, instruction manual, or another product-identification label.

A clear photo may help. Identification is more reliable when you also provide the label, model number, order information, dimensions, and installation context.

Support may explain configurations and accessories, but undocumented installations should not be assumed approved. Structural, code, electrical, or field-engineered changes need professional evaluation.

These may be available for qualifying commercial inquiries. Contact support or operations with the model number, project scope, the required file or dimension, and the intended use.

Stop using or installing it, support the mounted equipment safely, and keep others away. Contact QualGear promptly with photos and details. For immediate structural or electrical safety concerns, engage a qualified professional.

The SE06 and SE07 electric frames use a digital memory controller with three programmable height presets. Per the controller manual for the SE06 frame: adjust the desk to the height you want, press M (the display shows S-), then press 1, 2, or 3 — up to three heights can be stored. The controller also includes a sit/stand reminder timer adjustable in 30-minute steps up to 2 hours, a centimeter/inch display toggle, and a standby mode that wakes when you press and hold M for 3 seconds. See the manual on the product page for the full controller reference.

Electric desk lift systems are designed for intermittent adjustment — manufacturers typically rate them for short periods of movement followed by a rest period, not continuous motion. If the Star Ergonomics controller shows ER2 or HOT, the system has run above its normal temperature: leave the desk idle for about 20 minutes to cool, and do not unplug it during that time. ER1 indicates an overload — remove items from the desktop and disconnect power for about 10 seconds. If a fault persists, use the controller manual's reset procedure: press and hold the down button until RST appears, then keep holding while the desk travels fully down, rises slightly, and stops. Contact QualGear support if an error code returns after a reset.

Yes — for qualified businesses, professional installers, commercial customers, educational institutions, and government organizations.

Depending on approval and account type: dealer pricing, volume pricing, commercial project support, dropshipping, resale tax treatment, access to professional AV products, indoor golf industry pricing, and product and order assistance.

No. They are subject to review, approval, and the applicable agreements.

Company formation or registration documents, a valid sales tax permit, a completed signed Form W-9, a completed signed resale certificate, a signed QualGear Minimum Advertised Price Policy, business contact and billing information, website or sales-channel information, and trade references or other verification documents when requested.

No. QualGear may review business legitimacy, sales channels, documentation, account fit, and market conditions.

Yes — product selection, availability, documentation, volume requirements, shipping coordination, and project-specific information.

Dropshipping may be available to approved accounts, subject to product eligibility, inventory, operational requirements, shipping terms, account standing, and applicable fees and agreements.

QualGear may require valid exemption or resale documentation before applying tax treatment. You are responsible for providing accurate, current, and legally sufficient documents.

Email support@qualgear.com or call +1-972-423-5015 during business hours.

Yes — with projector mounts, Pro-AV mounting components, cables, monitor mounts, desk mounts, and related accessories.

Indoor golf simulator companies, installers, resellers, and commercial facilities.

The projector make and model, projector weight, ceiling type and height, desired drop, room dimensions, impact-screen location, installation photos or drawings, the required adjustment, and anticipated quantities.

We can identify potentially compatible Pro-AV components and provide specifications. The installer remains responsible for the complete configuration, structural support, field dimensions, code compliance, and safe installation.

Qualified customers may request volume or project pricing. It depends on the product, quantity, availability, account status, destination, timing, and project requirements.

Not automatically. Contact our operations team about timing, quantities, purchase commitments, shipment schedules, and written reservation arrangements.

They are designed for professional applications. Suitability depends on the exact equipment, structure, environment, code, and installation plan — a qualified installer should evaluate the site.

Each screen and net sold on the store publishes its own dimensions and space requirements on its product page — start there. As general guidance published by the golf equipment brands: plan on an 8 ft (2.4 m) ceiling as the working minimum, with 9–10 ft (2.7–3 m) more comfortable for full driver swings, and more for taller golfers. Before committing to a room, swing your longest club where you plan to play.

• Depth: allow 12–16 in (30–41 cm) between the screen and the wall behind it, about 10–12 ft (3–3.7 m) from the hitting position to the screen, and about 7 ft (2.1 m) behind the hitting position. Rooms around 15–18 ft (4.6–5.5 m) deep work well, and radar launch monitors sit behind the ball and add their own placement distance inside that back space.
• Width: 9–10 ft (2.7–3 m) covers single-orientation play, about 12 ft (3.7 m) is more comfortable, and roughly 14–15 ft (4.3–4.6 m) accommodates both right- and left-handed play. Leave at least 6 in (15 cm) of clearance on each side of an enclosure.

These figures are the equipment brands' published guidance, not QualGear specifications. Launch monitors and projectors are sourced separately — check each unit's manual for its own placement requirement.

Projector placement is set by throw ratio: throw distance equals the throw ratio multiplied by the image width. Per projector manufacturers' golf simulator guidance, setups commonly use short-throw projectors in the roughly 0.69–0.89 throw-ratio band, with ratios near 0.5 for compact rooms, and the projector typically sits 2–3 ft (0.6–0.9 m) behind the hitting area — out of the swing path and positioned to reduce shadows.

Match the calculation to the screen size and aspect ratio you choose: each impact screen's product page lists its dimensions, and the equipment brand's support site provides a screen-distance calculator for this. QualGear's part of the job is the mounting — projector mounts, ceiling adapters, 1.5-inch NPT extension pipes, and projector brackets position the projector at the calculated point.

SIGPRO impact screens are offered in four aspect ratios — 1:1, 4:3, 16:10, and 16:9 — across set size runs, and each screen line's size list includes cuts labeled for the SIG8, SIG10, and SIG12 enclosures. Choose the size labeled for your enclosure on the screen's product page rather than measuring by hand.

Per the equipment brand's published specifications, the SIG8 enclosure uses a square screen, so a widescreen projected image fills about 80 percent of it, while the SIG10 and SIG12 enclosures are proportioned so the image fills the screen fully. For rooms with ambient light, the blackout screen mounts behind a white impact screen using the same bungees and hook-and-loop attachment. The SIGPRO golf net can also be converted into a simulator screen by adding the SIG Preferred impact screen and its crossbar, both sold separately; the simple practice nets are for ball containment and are not listed for projected-image use.

Fit details for every screen and net are on each product page.

It depends on the monitor's technology, and the manufacturer's manual for your specific model is the authority — launch monitors are not sold on this store. As published by the manufacturers:

• Radar units sit behind the ball. FlightScope states the Mevo+ sits 7–9 ft (2.1–2.7 m) behind the hitting position and needs at least 8 ft (2.4 m) of ball flight indoors; Garmin states the Approach R10 sits 6–8 ft (1.8–2.4 m) behind the hitting position, with the hitting position at least 8 ft (2.4 m) from the net.
• Camera-based overhead units mount above the hitting area. Uneekor states its units mount 9–10 ft (2.7–3 m) above the hitting area and recommends 12 ft (3.7 m) or more from the hitting position to the screen, with 10 ft (3 m) as the minimum for limited spaces.

Accessories on the store follow the same split: the rear golf mat extension gives behind-ball radar units a level, gap-free surface at the same height as the hitting mat, the fixed alignment dock fits the FlightScope Mevo+ only, and the Uneekor protective covers are model-specific — each cover fits only its own monitor. Fit details are on each product page.

QualGear and the sales channels approved by QualGear.

No. Selling on Amazon, Walmart Marketplace, eBay, or similar marketplaces requires separate authorization.

Through separate express written authorization. Identify the requested marketplace, seller account, products, territory, and sales plan for review.

Account suspension, termination of dealer privileges, order cancellation, or other permitted action.

Buying from an authorized channel verifies authenticity, gives you valid proof of purchase, preserves warranty eligibility, and gives you access to customer support.

Contact QualGear with the seller's name, website or listing, and the product information. Authorization may be channel-, territory-, or account-specific and may change.

For legitimate business purposes: processing orders, collecting payment, arranging delivery, order updates, service inquiries, returns and warranties, fraud prevention, website performance, and legal compliance.

No.

With payment processors, carriers, service providers, technology platforms, government authorities, or others when necessary to complete a transaction, operate the website, protect rights, prevent fraud, or comply with law.

Yes. The store runs on Shopify, which sets essential cookies that keep your session, cart, and secure checkout working, plus platform cookies that give us basic, aggregated statistics. We also use Google Analytics to understand how the store is used; it collects data only when analytics permission applies under the store's customer-privacy settings.

Because we list and advertise our products on Meta (Facebook and Instagram), Google (including YouTube), and Pinterest, those platforms' advertising pixels receive page, product, and order events that measure our own listings and ads. Where regional rules require consent, the cookie banner applies your choice. The privacy policy has full details and opt-outs.

Use the unsubscribe link in any marketing email, or contact support@qualgear.com.

Yes. Transactional messages about orders, accounts, warranties, deliveries, returns, and customer service may still be sent when necessary.

Select indoor golf items — impact screens, hitting mats, practice nets, putting greens, enclosure components, and similar equipment — are supplied and shipped by our golf specialist partner. You order and pay on the QualGear store and receive QualGear order emails; our partner fulfills the item. QualGear-branded mounts, extension pipes, adapters, and AV components remain QualGear-fulfilled products.

The warranty on partner-fulfilled golf equipment is provided and honored by our partner under their product warranty — QualGear's limited parts warranty terms do not apply to these items. The warranty details for each item appear in the product page's warranty and support information.

Returns, warranty service, and product support for partner-fulfilled golf items are handled by our partner under the partner's policies. Contact QualGear support first — email support@qualgear.com or call +1-972-423-5015 — and we will route your request.

No. Same-day processing and shipment from our Anna, Texas facility apply to QualGear-fulfilled products. Partner-fulfilled golf items ship from our partner, on the timelines shown on the product page.

The product page for a partner-fulfilled item includes a "How support works for this item" disclosure that explains who fulfills, supports, and warrants it.

Yes. QualGear-branded projector mounts, extension pipes, ceiling adapters, cables, and monitor mounts are QualGear products and carry the QualGear limited parts warranty for their product family, including when they are used in an indoor golf simulator installation. Partner warranty terms apply only to partner-fulfilled golf equipment.