Refund policy

Effective date: November 7, 2026.

Products purchased directly from QualGear (qualgear.com) may be eligible for return within 30 days of the date of purchase, subject to the conditions below. Every return requires a Return Merchandise Authorization (RMA) issued by QualGear before anything ships back — a return is not authorized until QualGear issues an RMA.

How to start a return

1. Contact our US-based support team at support@qualgear.com or +1 972-423-5015 (Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time) with your name, order number, the product model or SKU, the quantity, the reason for the return, and your contact information. Photographs may be requested.
2. We issue an RMA and written return instructions. Do not ship or deliver a return before receiving them.
3. Pack the item securely, enclose a copy of the approved RMA, and ship with a trackable service using packaging suitable for the product's weight and shape.
4. Once the return is received and inspected, we issue any approved refund to the original payment method. If that method is unavailable, another lawful method or account credit may be used by agreement. Processing time may vary based on inspection, the payment provider, the bank, any carrier claim, and required documentation.

For how to return an item, step by step — what to have ready, how to pack it, who pays return shipping in each case, and what to do if a return goes wrong — see the QualGear returns guide. That guide explains the process; this policy states the terms, and this policy governs.

Proof of purchase

Every RMA request includes proof of purchase. What qualifies depends on where the order was placed:

• Orders placed on the QualGear store (qualgear.com): the order number is sufficient.
• Orders placed through another store or marketplace but sold by QualGear: a copy of the order or invoice.
• Items sold by other sellers: contact the seller or platform that sold the item — those returns go through that seller, not QualGear. See "Purchases from other sellers" below.

Return conditions

Unless the return involves a confirmed defect, a QualGear shipping error, or another approved exception, returned merchandise should be complete, unmodified, uninstalled or carefully removed, in resalable condition, packaged in the original product box, protected for shipment, and accompanied by the approved RMA documentation. All original components should be included — mounting hardware, brackets, adapters, cables, accessories, manuals, wall-marking templates, hardware packs, and protective packaging. Deductions or additional charges may apply if merchandise is incomplete, damaged, modified, improperly packaged, or missing accessories; in some cases the return may not qualify for a full refund.

A restocking fee or condition deduction may apply based on the reason for return, product condition, installation evidence, missing parts, damaged or defaced packaging, labor needed to inspect or repackage, order type, and resale value. We communicate known fees during the RMA review when reasonably possible; concealed condition issues may be assessed after inspection.

Return shipping and nonrefundable charges

Unless QualGear confirms that the return resulted from our error or a covered product issue, the customer is responsible for return shipping, insurance, and risk of loss during return transit. A return label supplied by QualGear may be deducted from the refund when the return is the customer's responsibility. Original shipping charges, expedited service charges, freight charges, accessorials, customs charges, brokerage, duties, taxes collected for a government authority, payment fees, and other third-party charges may be nonrefundable unless QualGear caused the return, the service was not provided, applicable law requires a refund, or QualGear approves an exception.

Items that may not be returnable

The following may be nonreturnable when disclosed before purchase or reasonably applicable to the order: special orders; custom, configured, modified, private-label, or specially sourced items; clearance or final-sale items; products damaged by improper installation, modification, misuse, or inadequate return packaging; products missing material components; and products subject to hygiene, safety, regulatory, or manufacturer restrictions. Nonwaivable legal rights remain unaffected.

Promotional and bundled purchases

A refund for a bundled, volume-priced, promotional, gift-with-purchase, or discount-code order may be recalculated based on the items retained and the terms of the offer. You may be asked to return promotional items or accept a deduction for their stated value.

Unauthorized returns

A package returned without an RMA, after the authorized period, to the wrong address, freight collect, or in materially nonconforming condition may be refused, delayed, returned to the sender, or subject to additional handling, storage, freight, refurbishment, missing-part, or restocking charges. Issuance of an RMA does not by itself make a return refundable — final eligibility is determined after inspection. Approved returns shipped on your own carrier are addressed to: QualGear LLC, Attn: Returns Department, 820 S. Central Expressway, Anna, TX 75409, United States — with a copy of the approved RMA enclosed.

Damaged, missing, or incorrect shipments

Inspect each shipment promptly for the correct model, quantity, visible damage, missing cartons, and packaging condition. Do not install a damaged or incorrect product. Photograph the carton, label, protective materials, and product; keep all contents and packaging until QualGear or the carrier confirms they are no longer needed; and contact QualGear promptly with the order number, model or SKU, quantity received, photographs, and a description of the issue. Shipping and transportation damage is handled under the shipping and carrier-claim process, separately from the product warranty; a product warranty claim is started on that page. Report visible freight damage on the delivery receipt before signing; report concealed freight damage within five (5) business days of delivery; report small-parcel damage within fourteen (14) calendar days of delivery. Reporting within the applicable period preserves a claim; it does not determine carrier liability, which is assessed after evaluation.

Purchases from other sellers

QualGear cannot issue a purchase-price refund for a product sold by an independent retailer, distributor, reseller, or marketplace seller. Items sold by other sellers on Amazon, Walmart, Home Depot, DigiKey, or any other store or marketplace must be returned through the seller or platform that sold them, under that seller's return policy. If your order was placed through another store or marketplace but the seller was QualGear, contact us with a copy of the order or invoice and the RMA process above applies. With valid proof of purchase, QualGear may still assist other sellers' customers with product information, installation guidance, warranty questions, and replacement-part requests. If you are unsure who sold your item, contact support and we will route you.

Indoor golf items

Indoor golf products are fulfilled by our golf specialist partner and are returned under the partner's return process, not the terms above. Details for each golf item are in the disclosure on its product page. Start with QualGear support and we will route your request.

Orders delivered outside the United States

This section applies to orders delivered to an address outside the United States. Where it differs from the rest of this policy, this section applies.

Who processes your order and refund. International orders are processed through Shopify Managed Markets. Global-e, Shopify's Managed Markets partner, is the seller of record for these orders and issues refunds. QualGear handles your return request, return instructions, inspection and support.

Your rights under local law. Nothing in this policy limits the rights you have under the consumer law of the country where you live. Where that law gives you more than this policy, the law applies.

How to start a return. Contact support@qualgear.com with your order number, as described in "How to start a return" above. An RMA is still required, and we send return instructions before anything ships back. If a return is due to our error or a fault, we provide the return label.

Refunds. Global-e refunds the original payment method, in the currency you paid. Refunds made within 30 days of the order use the exchange rate of the original order.

Duties and taxes. Once an order has shipped, the duties and import taxes paid at checkout are not refunded, on either a full or a partial refund. If we cancel an order in full before it ships, they are refunded.

Indoor golf items are not sold outside the United States.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Restocking fees and the nonrefundable charges listed above do not apply to a claim under these guarantees.

New Zealand

Your rights under the Consumer Guarantees Act 1993 apply to goods bought for personal use. Restocking fees and the nonrefundable charges listed above do not apply to a claim under that Act.

Questions

Email support@qualgear.com or call +1 972-423-5015, Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. Closed on major U.S. holidays.