US-based support from our team in Anna, Texas — real people, Mon–Fri 9–5 CT. Call +1-972-423-5015 or email support@qualgear.com for help with orders, returns, RMA, warranty, and product questions.
US-based support
Urgent or time-sensitive order? Call our operations team at +1 972-423-5015 before you place it.
Support hub
Support
Every request is handled by our U.S.-based team. We can help with product information, specifications, package contents, assembly steps, compatible accessories, troubleshooting, and identifying replacement parts.
We provide documentation and technical guidance — we do not offer installation or onsite services, and remote support cannot inspect or certify a structure.
Returns
Products purchased directly from QualGear may be eligible for return within 30 days of the date of purchase, subject to the return conditions.
Every return needs an approved RMA before anything ships back — email support@qualgear.com or call +1 972-423-5015 to request one.
Warranty
Pro-AV mounting systems and kits carry a 5-year limited warranty (parts only). Projector screens and screen fabrics carry a 2-year limited warranty (parts only). All other QualGear products carry a 1-year limited warranty (parts only), and replacement parts are covered for the remaining period of the original product's warranty (parts only).
Indoor golf items are covered by our golf specialist partner's warranty.
Documentation
Installation manuals and datasheets are published on each product's page. If a manual is missing from your package or you cannot find the one you need, contact us with the model number and we will help.
Indoor golf
Indoor golf products are fulfilled, supported, and warranted by our golf specialist partner. Start with us — contact QualGear support and we will route your request to the right team. Partner details for your item are in the disclosure on its product page.
