Limited warranty (parts only). Coverage for defects in materials and workmanship, by product family.

QualGear Pro-AV mounting systems and complete projector mounting kits — QG-PRO and QG-KIT model numbers — carry a 5-year limited warranty (parts only).

Fixed-frame projector screens and replacement screen fabrics carry a 2-year limited warranty (parts only).

TV, monitor, and projector mounts, cables, cable management, AV accessories, standing desks, and every other QualGear-branded product carry a 1-year limited warranty (parts only).

Replacement parts are covered for the remaining period of the original product's warranty (parts only). A replacement does not restart or extend the original warranty period.

Indoor golf products are covered by our golf specialist partner's warranty, not the QualGear limited warranty. The warranty details for each golf item are in the disclosure on its product page. Start with QualGear support and we will route your request.

Items manufactured by a third party and sold under that manufacturer's own brand are covered by the respective manufacturer's warranty, not the QualGear limited warranty. Coverage details are on the product's page.

Eligible QualGear product components that fail because of a defect in materials or workmanship under normal use — when the product is selected, assembled, installed, operated, and maintained for its intended purpose, within its published specifications, manual, safety warnings, and weight and size limits.

Coverage applies to product components only. It does not include installation labor, removal, reinstallation, site access, lift or scaffold rental, contractor charges, engineering services, or other incidental service costs, unless a product-specific written warranty expressly states otherwise.

Normal wear and cosmetic deterioration; improper selection or incompatible equipment; installation not performed per the instructions; misuse, abuse, neglect, or accident; exceeding published weight, size, or other limits; unauthorized alteration to the extent it caused the failure; corrosion, moisture, or outdoor use where the product is not rated for it; consumables subject to normal depletion; and shipping damage not reported within the required claim period.

The original purchaser of a new QualGear-branded product bought directly from QualGear or from an authorized retailer, distributor, or dealer, with proof of purchase. Purchases from unauthorized sellers, or used, as-is, or liquidation purchases, may be ineligible.

Transportation damage and missing items are handled under the shipping and returns process, not as warranty defects — report them promptly and keep the carton and packaging until the issue is resolved.

Dated proof of purchase showing the seller and product, the model number or SKU, a clear description of the issue, and photos or video of the installation, product, and labels when requested.

Email support@qualgear.com — subject line "Warranty Claim – [product model] – [order number]" — or call +1 972-423-5015, Mon–Fri 9:00 a.m.–5:00 p.m. CT. Do not mail or return anything until we issue an approved RMA or written instructions.

We review the claim and confirm coverage — an RMA by itself does not confirm it; coverage is determined after evaluation. We may ask for additional photos, or for the affected component to be retained or returned for inspection.

For covered claims, QualGear will — at its option — supply a replacement component, repair or replace the product with the same or a functionally equivalent model, or refund up to the original purchase price. In-stock replacement parts are generally processed for shipment within 3 to 5 business days after approval; this is a service target, not a promised delivery date. Standard outbound shipping of a confirmed covered replacement within the 48 contiguous states may be at QualGear's expense.