QUALGEAR SERVICES

Tell us what you're building. We'll work out what fits.

Every service on this page is free, including the room layout, drawing, formal bill of materials, and throw-distance and drop calculation sheet for a golf simulator or home theatre. Send the room and equipment details and we compare them against the published specifications for QualGear, QualGear Pro-AV, and Star Ergonomics products. Support is staffed Monday to Friday, 9:00 a.m.–5:00 p.m. CT and replies within one business day — that is a reply time, not a delivery time for a design document. QualGear does not perform installation or onsite work, and remote guidance cannot inspect or certify a structure.

Start a request Dealer and commercial program
KNOWN PRODUCT

I know the product — I need to confirm it fits

Run the two checks yourself in a few minutes: your display's VESA pattern and weight, or your projector's weight and mounting-hole spacing, against any mount's Key Specifications.

Check the fit WHOLE ROOM

I'm planning a room or a project

A simulator bay, a home theatre, a conference room, or a multi-room rollout. Send the room and equipment details and you get back a room layout, a drawing, a formal bill of materials, and a throw-distance and drop calculation sheet — one design pass, at no charge.

See the design services

PLANNING AND DESIGN

Planning and design. Whole-room and whole-project work, before you order. No charge.

RESIDENTIAL AND COMMERCIAL

Indoor golf simulator design

Send your room dimensions, ceiling type and height, projector make, model and weight, and where the impact screen goes, and you get back four documents at no charge: a room layout, a drawing, a formal bill of materials, and a throw-distance and drop calculation sheet. That covers one design pass; further revisions are by arrangement. The hitting surface, impact screen, net, enclosure, and putting green come from our golf specialist partner; the projector mount, Pro-AV pipe, ceiling adapter, cabling, and monitor mounts come from QualGear. Launch monitors and simulator software are sourced separately. A drawing is a plan, not a structural certification. Complimentary consultations are subject to the consultation terms in the FAQ below.

Plan a simulator bay

HOME THEATRE

Home theatre and media room design

Send the room dimensions, seating distance, whether the room is projector-based or flat-panel, the equipment list with weights, and the wall or ceiling construction. You get back the same four documents at no charge, covering the screen, the mounts, the cabling, and the cable-management run — one design pass, with further revisions by arrangement. On request, a custom home-theatre bundle can also include third-party equipment QualGear does not own: Epson, JVC, and Samsung projectors; Denon, Onkyo, and Marantz receivers; Martin Logan, Polk Audio, Definitive Technology, Elac, Elura, and Sonos speakers, and the same six brands in subwoofers; Screen Innovation and SCRN screens; and a TV. None of that is sold separately here, and the bundle terms below set out how a bundle is arranged. A drawing is a plan, not a structural certification. Complimentary consultations are subject to the consultation terms in the FAQ below.

Shop projector screens

PRO-AV

Pro-AV configuration review

The 1.5 in NPT system is modular: a pipe threads into a ceiling adapter at its upper end and a projector bracket at its lower end, and pipe connectors join two or more pipes when one fixed length is not enough drop. Send the equipment make and model, weight, mounting pattern, ceiling type, and desired drop or extension, and QualGear can identify potentially compatible components and provide specifications. The installer remains responsible for the complete configuration, structural support, field dimensions, code compliance, and safe installation.

See the Pro-AV system

COMMERCIAL AND TRADE

Commercial project and multi-bay support

Product selection, availability, documentation, volume requirements, and shipping coordination for project-based purchasing. CAD files and dimensions may be available for qualifying commercial inquiries. Dealer and wholesale accounts are open to qualified businesses, professional installers, commercial customers, educational institutions, and government organizations. Eligibility, pricing, credit terms, availability, order minimums, and benefits are subject to review and approval.

Request a quote

CUSTOM BUNDLES

How a custom bundle works. Arranged on request, quoted and invoiced separately — not ordered from this store.

On request, QualGear can put together a custom home-theatre bundle: a projector screen, a TV, a receiver, speakers or a subwoofer from brands QualGear does not own, alongside the QualGear mounts, cabling and cable management the room needs. None of that third-party equipment is sold separately here. A bundle is quoted and invoiced separately and is not a store order.

  • QualGear is your one point of contact

    From the first question onward you deal with QualGear — the quote, the equipment list, delivery, and anything you need after the equipment arrives.

  • Quoted, then invoiced

    Tell QualGear what the room needs and QualGear prepares a quote for it. QualGear sends an invoice for the bundle and takes payment outside this store. Nothing in a bundle is listed or sold as a product here.

  • QualGear coordinates delivery

    QualGear sources the bundle equipment and coordinates its delivery to you. Installation and onsite work are not part of a bundle — QualGear does not offer them.

  • Returns are arranged with QualGear

    To arrange a return for a bundle item, contact QualGear. Ask QualGear what applies to your bundle before it is invoiced.

  • Warranty is handled by each manufacturer

    Each item in a bundle is covered by its own manufacturer's warranty, and a claim follows the warranty procedure of the manufacturer of that item. A bundle does not carry a single warranty term of its own. Contact QualGear if you are not sure which manufacturer covers a particular item.

  • Damaged on arrival: tell QualGear within five business days

    Check the equipment when it arrives. If anything is damaged, contact QualGear within five (5) business days of delivery, measured from the delivery date regardless of when a carton was opened. Keep the packaging, pallet, labels and delivery paperwork until the claim is settled — discarding them can prevent a claim being made.

A bundle is arranged, quoted and invoiced outside this store, so this page does not set a delivery date, a return window, or a cancellation term — if any of those matter to your decision, ask QualGear before the bundle is invoiced.

Ask about a custom bundle

SELECTION HELP

Choosing a product. Send the numbers; we match them to published specifications. No charge.

DISPLAYS

TV and monitor mount selection

Three inputs decide it: your display's weight without its stand, its VESA hole pattern in millimeters, width by height, and its diagonal size. Fit is the pattern plus the weight capacity — diagonal alone is not sufficient. Every QualGear mount page lists its complete supported pattern list and its rated capacity under Key Specifications, so you can confirm the match on the product page itself.

Check the fit before you buy

PROJECTORS

Projector mount selection

Send the projector weight, the number of threaded mounting holes on its base, and the shortest and longest center-to-center spacing between them. A bracket fits when its capacity covers the weight and its adjustment range reaches every hole without obstruction. Check the manual first — some makers state that a model must not be ceiling or wall mounted, and no bracket changes that.

Shop projector mounts

HDMI

HDMI cable selection

Three inputs: the run length, whether the cable runs in the room or inside a wall, and the resolution and refresh rate your source and display both support. QualGear high speed HDMI 2.0 with Ethernet is CL3 rated for in-wall runs from 25 ft / 7.6 m to 100 ft / 30.5 m; the ultra high-speed HDMI 2.1 cable carries 8K at 60 Hz and 4K at 120 Hz in 3 ft / 0.9 m, 6 ft / 1.8 m, and 10 ft / 3 m lengths. For an outdoor run the answer is a network cable — no QualGear HDMI cable carries an outdoor or direct-burial rating.

Shop HDMI cables

NETWORK

CAT cable selection

Five inputs: run length, round or flat, indoor or outdoor, the data rate you need, and the category. The QualGear network range is Cat 6 and Cat 7. Cat 6 carries 10 Gbps up to 15 ft / 4.6 m and 1 Gbps beyond that up to 200 ft / 61 m. Cat 7 flat and round patch cables are indoor only and are not fire-rated. The Cat 6 outdoor and Cat 7 outdoor cables are weatherproof and rated for direct burial, and the Cat 7 outdoor cable is also fire-rated, so attic and behind-wall runs are permitted.

Shop network cables

DESK

Monitor arm selection

QualGear's desk mounts are all articulating — the single and dual arms and the spring arm all tilt, swivel, and rotate. There is no fixed desk mount in the range. Four inputs decide which one: screen diagonal, screen weight, how many screens one arm carries, and whether your desk takes a clamp at its edge or has a grommet hole. Confirm each arm's rated capacity against your monitor's weight, per arm, not per pair.

Shop monitor mounts

ALSO AVAILABLE

Also available. Two more selection lanes, on the same terms.

  • Standing desk and workspace selection

    Four inputs: your current desk width and depth, the tabletop you have or want, the combined weight of everything that sits on it, and whether you want a converter that sits on an existing desk or a frame that replaces the base. The converters and frames in the standing-desk range publish a lift range, a weight rating, and whether a tabletop is included.

  • Cable management planning

    Match the fastener to the cable and the surface. Nail-in clip bores run from 4 mm / 0.16 in to 10 mm / 0.39 in for wood, drywall, plaster, or masonry. Hook-and-loop ties and rolls suit runs that reopen; self-locking ties suit runs that do not. Adhesive holders mount where you cannot drive a nail.

Ask about desk or cable-management selection

THE PROCESS

How a request works. Four steps, one team, no charge.

  • Send the details

    Email support@qualgear.com or use the contact form with the equipment make and model, its weight, the mounting pattern or hole spacing, the wall or ceiling type, and the drop or extension you need. Room dimensions, photos, or drawings help, and so does your order number if you already bought. Support is staffed Monday to Friday, 9:00 a.m.–5:00 p.m. CT and responds within one business day.

  • We check the published specifications

    We compare what you sent against the published specifications and installation manuals for QualGear, QualGear Pro-AV, and Star Ergonomics products. Where a number is not published, we say so rather than estimating it.

  • You get the documents and the part numbers

    For a selection request, the models that suit your inputs and the specifications behind them. For a room, the layout, the drawing, the formal bill of materials, and the throw-distance and drop calculation sheet — one design pass, at no charge, with further revisions by arrangement. Either way you can check the reasoning yourself on the product pages before you order.

  • You decide, and you own the install

    Remote guidance cannot inspect concealed structure, substrate condition, local code, field dimensions, or workmanship. Structural or code-sensitive installations need a qualified professional, and the installer remains responsible for the completed configuration.

Start a request

AFTER PURCHASE

After you've bought. Parts, claims, and documentation.

PARTS

Replacement parts

Contact support with the model number and a description of the part and the team can help identify it. Availability depends on the product's age, model status, and component inventory. A replacement part is covered for the remaining period of the original product's warranty (parts only), and supplying one does not restart or extend that period. After the warranty period, parts and service are at the customer's expense.

Contact support

CLAIMS

Warranty claim

Have your dated proof of purchase, model number or SKU, a description of the issue, and photos or video ready. Email support@qualgear.com with the subject line Warranty Claim, the product model, and the order number, or call +1 972-423-5015, Mon–Fri, 9:00 a.m.–5:00 p.m. CT. Nothing ships back until an approved RMA or written instructions are issued. In-stock replacement parts are generally processed for shipment within 3 to 5 business days after approval — a service target, not a promised delivery date. Indoor golf items are covered by our golf specialist partner under their product warranty; start with QualGear support and we route the request.

Read the warranty

DOCUMENTS

Manuals and documentation

Installation manuals and datasheets are published on each product's page, except for products that do not ship with a manual, such as cables and cable management. If a manual is missing from your package, or you cannot find the one you need, contact support with the model number.

Support hub
QUALGEAR PRO-AV

Buying for a project?

Dealer and commercial accounts. Volume pricing and project support.

Dealer and wholesale accounts for qualified businesses, professional installers, commercial customers, educational institutions, and government organizations — volume pricing, commercial project support, and same-day processing on orders placed by 2:00 p.m. CT. Eligibility, pricing, credit terms, availability, order minimums, and benefits are subject to review and approval.

Request a quote Contact support

SERVICE QUESTIONS

Service questions. What we do, what we need, and what we do not do.

Do any of these services cost anything?
No. Every service on this page is provided at no charge, with no obligation to buy — the selection help, the Pro-AV configuration review, the standing-desk and cable-management planning, the golf simulator and home theatre design documents, and the after-purchase help with replacement parts, a warranty claim, or a missing manual. That includes the room layout, the drawing, the formal bill of materials, and the throw-distance and drop calculation sheet. All of it is pre-sale and after-sale support from QualGear's US-based team.
What do the golf simulator and home theatre design services produce?
Four documents, all at no charge: a room layout, a drawing, a formal bill of materials, and a throw-distance and drop calculation sheet. They are built from the dimensions and equipment you supply and from published product specifications. A drawing is a planning document — not a structural certification, an engineering stamp, or a substitute for an onsite survey. QualGear does not install, and remote guidance cannot inspect or certify a structure.
What are the terms of a complimentary design consultation?
QualGear may provide complimentary design consultations when the requested effort is reasonable. All consultation requests—whether made by phone, email, in person, or through any other means—are subject to QualGear's sole discretion. QualGear will review each design consultation request, assess the required effort, and determine, at its sole discretion, whether to provide the consultation. Receipt or discussion of a request does not create any promise, commitment, or guarantee that QualGear will provide consultation services, complete a design, or deliver any related materials. QualGear may decline or discontinue any consultation request at any time. QualGear may provide an estimated delivery date; however, any estimate is for informational purposes only and does not constitute a promise, guarantee, or commitment. To the fullest extent permitted by law, QualGear is not liable for failed or delayed deliveries, lost revenue, lost profits, lost projects, missed opportunities, or any direct, indirect, incidental, or consequential damages arising from or related to the consultation.
Does QualGear install products?
No. QualGear provides documentation and technical guidance — product information, specifications, package contents, assembly steps, compatible accessories, troubleshooting, and replacement-part identification. QualGear does not offer installation or onsite services, and remote support cannot inspect or certify a structure. For structural or code-sensitive work, engage a qualified professional.
How quickly will I hear back?
QualGear support is staffed Monday to Friday, 9:00 a.m.–5:00 p.m. CT. Requests sent through the contact form or to support@qualgear.com receive a response within one business day. Support is not staffed on weekends or outside those hours. That commitment covers replies. It is not a turnaround time for a design document — see the consultation terms above for how design requests are assessed and how any delivery estimate should be read.
What information should I send for selection help?
The model or SKU you are considering, the make and model of your equipment, its weight, its mounting pattern or hole spacing, the installation location and supporting surface, the extension or drop you need, and photos or video when requested. An order number helps for anything after purchase.
Can QualGear confirm compatibility for my project?
QualGear can provide specifications and general technical information. For a useful review, provide the equipment make and model, weight, mounting pattern, ceiling or wall type, the desired drop or extension, photos or drawings, and any unusual site conditions. The installer remains responsible for the completed configuration.
Does a compatibility review replace professional engineering or onsite inspection?
No. Remote guidance cannot verify concealed structure, substrate condition, local code, field dimensions, or workmanship. Structural or code-sensitive installations need a qualified professional. QualGear can tell you what a product's published specifications are; it cannot tell you what your ceiling will hold.
Can I run an HDMI cable outdoors?
No QualGear HDMI cable carries an outdoor or direct-burial rating, so for an outdoor run the answer is a network cable. The Cat 6 outdoor cable is weatherproof, UV resistant, and rated for direct burial; the Cat 7 outdoor cable is triple-shielded S/FTP, weatherproof, direct-burial suitable, and fire-rated. QualGear does not advise on burial depth, conduit, or local code — that is work for a qualified professional.
Is CAT 8 worth it?
The QualGear network range is Cat 6 and Cat 7, so the honest answer is what those cover. Cat 6 carries 10 Gbps up to 15 ft / 4.6 m and 1 Gbps beyond that up to 200 ft / 61 m. Cat 7 is shielded — foil on the flat patch cable, S/FTP on the round and outdoor cables — and carries 10 Gbps. Whether a higher category earns its cost depends on the rate your equipment actually negotiates and how long the run is. Send both and we will tell you which cable in the range covers it.
Can QualGear include a projector, screen, TV, receiver, speakers or a subwoofer in my home theatre?
On request, yes — as part of a custom home-theatre bundle. These are third-party products QualGear does not own, and none of them is sold separately here. Projectors: Epson, JVC, and Samsung. Receivers: Denon, Onkyo, and Marantz. Speakers: Martin Logan, Polk Audio, Definitive Technology, Elac, Elura, and Sonos. Subwoofers: Martin Logan, Polk Audio, Definitive Technology, Elac, Elura, and Sonos. Screens: Screen Innovation and SCRN. A TV can be included on the same basis; QualGear owns no television brand and names none. QualGear sources these items, coordinates their delivery, and is your point of contact for a bundle from the first question onward — to arrange a return for a bundle item, contact QualGear. Warranty claims on bundle items are handled by the respective manufacturers. A bundle is quoted and invoiced separately and is not a store order. QualGear's own projector screens and screen fabrics are a different thing entirely: they are QualGear products, sold on this store, and carry a 2-year limited manufacturer's warranty, parts only.
Can QualGear provide CAD files, dimensions, or commercial project information?
These may be available for qualifying commercial inquiries. Contact QualGear with the model number, the project scope, the file or dimension you need, and the intended use. Dealer and commercial accounts also cover product selection, availability, documentation, volume requirements, and shipping coordination.
How do I request a replacement part?
Contact support with the model number and a description of the part. Availability depends on the product's age, model status, and component inventory. A replacement part is covered for the remaining period of the original product's warranty (parts only). After the warranty period, parts and service are at the customer's expense.
How do I start a warranty claim?
Gather dated proof of purchase, the model number or SKU, a description of the issue, and photos or video. Email support@qualgear.com or call +1 972-423-5015, Mon–Fri, 9:00 a.m.–5:00 p.m. CT. Do not return anything until an approved RMA or written instructions are issued. In-stock parts are generally processed for shipment within 3 to 5 business days after approval.
Who supports the indoor golf products?
Indoor golf items are supplied, shipped, supported, and warranted by our golf specialist partner under their product warranty. Start with QualGear support and the request is routed to the right team. QualGear directly supports the projector mounts, Pro-AV components, cables, and monitor mounts used in the same bay.
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